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Ditch Digging

March 28, 2017 by Jon Leave a Comment

Although I haven’t done it in a while, one of my favorite things to do was to speak to students about how I applied my degree after college. When you earn a degree in a liberal arts discipline, this is a common question. And people will always tell you, especially people who have found success and had some longevity in their careers, “What’s great is that you can do just about anything!”

That’s true. And what sucks is that you can do just about anything. So where to start?

When I began my career, I started pounding the pavement and met with as many people as I possibly could and asked them about their jobs. I asked my parents to introduce me to their friends. I asked my friends’ parents to do the same. I leaned on my professors to introduce me to alumni they were still close with. I didn’t go into any single one of those meetings looking for a job directly from the person I had met. All I wanted was for them, after learning more about my skills, my interests, and my aspirations, to introduce me to more people who might be of interest.

I did this for two reasons. One, I didn’t know jackshit about the working world and figured I needed to learn more about it before I actually tried to dip my toe into it. And two, I figured if I met enough people, somewhere in the big, terrifying world would be an opportunity that was the right fit both in terms of my skills fulfilling the need of someone looking for help, and in terms of helping me find some degree of vocational satisfaction.

Sure enough, I landed a job within a few months, and while it wasn’t a perfect fit, the whole time I was there I had my eye on this PR firm I’d met through a contact of a contact and waited for a position to open there. Eight months later, I interviewed with six different team members and received an offer to come work for them. At the time, it was a dream gig, and I spent nearly four years there.

This experience, I didn’t realize until very recently, serves as metaphor for my entire career.

I can recall the effort of finding a job upon college graduation with remarkable clarity. I even left out the part where I thought I wanted to work for the Rockies, so I found a friend of a friend of a friend who worked there and dropped off a resume a week (each with a different cover letter!) for six weeks until he punted me to someone who would interview me. They ended up offering me a job that I somewhat surprisingly turned down. Life is weird.

Anyway, when I talk to college kids now, as someone who worked for a well-regarded PR agency on award-winning campaigns, managed all regional public relations for a Fortune 500 company including a $2+ million charitable giving budget, and have now started my own consulting practice – the message I convey to them is one of diligence and perseverance.

Many people have this charming notion that PR and government relations is a world of glamor. Talking to federal elected officials! Going to galas! Interfacing with the news media and coordinating big advertising campaigns! It’s like Mad Men! Or Samantha from Sex and the City! Or Thank You For Smoking! Sounds fun, right?

And sure, some of that exists. I’ve met and spent significant time with both of Colorado’s current senators, the current governor, the last two governors before him, the governor of Wyoming, his predecessor, the entirety of Wyoming’s congressional delegation, a shitload of reporters (some of whom I keep on speed dial to this day), and a bunch of other people of notoriety. Also, due to attending probably at least 20 charity galas a year (in my corporate days), I bought my own tux.

Here’s what people don’t understand about this work. You’re not doing these glamorous things instead of your regular job, you’re doing these things on top of your regular job. The job you go to every day, think about whatever level of stress that involves. Now picture not going home afterward, but going to schmooze and meet and compile additional contacts because it’s useful to whatever enterprise you’re serving. That’s life in PR and Government Relations.

It bears mention that I recognize how much of this sounds like gold-plated bellyaching. Oh, poor little rich girl… don’t like going to the Ball to eat prime rib and drink expensive vodka? Boo fucking hoo. So let’s change this up a bit.

As difficult as keeping a schedule like the one I list above is – and make no mistake, it is – I grant that it’s still a marker of professional success. Very few get to parachute directly into the upscale world of professional elbow-rubbing with dignitaries. It takes a long track record of doing shit that no one else wants to do.

And that’s exactly what success means in my professional world. You’ve got to be willing to tackle the projects, work for the industries, swallow your pride, do the shit, about which people literally say, “You couldn’t pay me enough to do that.” To which I reply, “Oh yes, you could. And your price is lower than you think.” So what does this look like?

For one client at the PR firm, I drove out to Wheat Ridge on a night when the high temperature was 6, set up poster boards for the public to review in a side room of a rec center from 6-9 pm because the local government required us to update everyone on the dirt my client was moving around (seriously, it was a meeting about re-grading), and 8 people showed up.

One client wanted to buy ad space in a bunch of publications, so I learned how to buy media on the fly. For anyone who’s never bought media before, you have no idea how complicated this is and just how unpleasant media salespeople can be. These are people who LIVE to haggle with you and dick you around on cost, and I fucking hate haggling. Why did I do this? No one else would, and it needed to be done.

In my corporate gig, one time I drove to Sterling to give a presentation to their Rotary Club, hopped back in the car, went straight to the airport, flew to Houston, met with someone I needed to talk to for dinner, then went to my shitty hotel room next to the highway and prepped for a different presentation the next day at 7:30 am.

And more recently, it means lots and lots of cold calling. Without getting specific, there’s a project pertaining to public infrastructure in a Denver suburb I’m working on. My client wants support from the business community, so that means I go and I knock on doors of businesses, assure them I’m not selling anything, give them my pitch, and ask them to sign a letter of support that’s then submitted to City Council. I won’t tell you how many of these I’m tasked with delivering, but suffice to say it would probably make you gasp.

During this project, while most people are generally very nice, I’ve dealt with rudeness, outright hostility, coldness, disinterest, calls and emails ignored and more general unpleasantness than any one person would ever care to deal with in a day. And I’ve done it several hours a week for the last six months. It’s challenging, and I’ve now mapped this particular suburb in my head in greater detail than I ever had desire to. And there are days I don’t want to do it, but you look inside yourself, and just put your shovel in the ground and start turning over the earth.

Because that’s all success really is. A line from The Usual Suspects seems apropos here. As Verbal Kint is relating the origin myth of Keyser Soze, he says Soze “realized that to be in power, you didn’t need guns or money or even numbers. You just needed the will to do what the other guy wouldn’t.”

And that’s what I do. I’ll go where the other guy won’t. I will knock on the doors, make the calls, and do the work that no one else will. How do you get 100 entities to sign on to a letter to the Colorado congressional delegation to lift the oil export ban?  You pick up the fucking phone and start calling them one by one.

This is what PR is. This is what it is to be a self-employed consultant. This is how you earn the glamor parts of your job. This is success.

It’s ditch digging. That’s all it is.

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Filed Under: Deft Touch

In Praise of Denver Water

May 5, 2016 by Jon Leave a Comment

dw logo

As a resident of Denver’s Park Hill neighborhood, I’ve seen Denver Water crews in my neighborhood the last couple of summers. I’m generally pretty engaged in my community, but never bothered to look into what they were actually doing since their activity never made its way to my street. Not until now, anyway.

And in truth, I never had to. Denver Water beat me to the punch.

As I was out mowing my lawn a couple of weeks ago, I saw a man dressed in standard white collar working attire (dress shirt tucked into khaki chinos) walking up my street knocking on doors and placing a manilla envelope on each doorstep. Since we’re gearing up for campaign season, I figured he was handing out literature for one of the 3,000 ballot measures (approximate) we’ll be voting on in Colorado come November.

I turned off my lawnmower and he introduced himself as a representative from Denver Water. He asked me if I had received their initial letter talking about the project they’re working on this year (I had), and if I had any questions about it (I didn’t). He then gave me an envelope, gave me a brief rundown of what’s happening, told me his business card was inside, and encouraged me to contact him with any questions or concerns. Terrific!

So what’s Denver Water up to?

Between the end of April and the end of August, Denver Water will (taken entirely from the material they gave me in the envelope):

  • Clean and re-line the water main under your street as part of a project called pipe rehabilitation. Crews will drain water mains, clean them by removing mineral buildup from the past 100-plus years, and then line the mains with a specialized mortar to extend their lifespan by decades. See step-by-step photos of the pipe rehabilitation project at http://denverwater.org/PipeRehab.
  • Replace lead water service lines in the project area.

Given that lead water pipes have been in the news recently (and especially due to what appears to be a dereliction of duty from certain municipalities), it’s good to see this is and has been a priority for Denver Water.

The ensuing five pages included in this material discuss what they plan to do, how they’ll do it, how we’ll be impacted, how to manage those impacts, and, again and again, how to get in touch with them should we need to for any reason.

It’s not often as a PR practitioner I encounter proactive, transparent, and repeated outreach on a project of civic importance that affects me directly such as this. And it’s even less frequent that the agency conducting a project with this type of impact receives any praise for their efforts whatsoever.

And that’s why I’m happy to offer a sincere thank you to Denver Water for their efforts to make sure me and my neighbors are well-informed about improvements made to our water and working to ensure the impacts during those improvements are as painless as possible. Here’s to hoping the project goes as well as the outreach!

Filed Under: Deft Touch, Denver, Good stuff

Cold Calls

March 25, 2016 by Jon Leave a Comment

Comedian Pete Holmes has a hilarious bit about how he loves to mess with telemarketers and cold callers and how one time that backfired epically. You can view it here.

While I love that bit unabashedly, I cringe thinking about it because a fairly substantial portion of my job involves calling or emailing people I don’t know to ask them to do something they probably weren’t going to do already. That’s an imposition from out of nowhere that, if you’re not expecting it, can feel like a total violation. And being the one doing the imposing and the near-violating certainly enhances one’s empathy for those who make their living doing it.

Giovanni Ribisi, playing Seth Davis in the movie "Boiler Room" spends a good chunk of the movie making cold calls.
Giovanni Ribisi, playing Seth Davis in the movie “Boiler Room” spends a good chunk of the movie making cold calls.

I don’t fancy myself a bad guy, yet watching someone’s face drop when I approach them out of the blue or hearing their voice deflate when I introduce myself over the phone certainly makes me feel for a moment like one. I immediately put myself in their shoes because I personally hate when someone broaches me uninitiated.

Which is why I think everyone should be mandated to work for at least a week doing cold calls of some sort. Semi-related, I also think everyone should be required to work retail, to work in food service, to do fundraising for nonprofit work, and to do factory work for a time. If everyone experienced the unique horrors of each of these sectors of employment, we’d all be better off and more well-rounded people.

However, if I could choose only one, I’d choose the cold calling one. Why? Because our empathy would go through the roof. My very first cold calling job, I was 18 years old, and I offered free housepainting estimates door-to-door. I lasted in this job for an excruciating one-and-a-half hours. At that age, I couldn’t handle the withering glares people gave me as they saw me trudge up my front walk with my little clipboard and backpack. They knew I was peddling some shit, and buuuuuhhhhhh I’m going to have to make awkward small talk with you, aren’t I? please just go away and let me enjoy my Saturday what did I do to deserve this? is what I heard in my head.

Despite flaming out of that job at light speed, I’ll never forget it because I immediately became nicer to everyone. We all have jobs, and some jobs suck. I have no desire to make anyone’s already difficult day even worse with rudeness, saltiness, or otherwise unpleasantness. I’m not sure I would have arrived at that place had I not put myself on the other side of the equation at such an early age.

And while I make cold calls much easier now – to media I want to cover my client, to coalitions I solicit for their support on an issue, to passersby on the street to appear in a video project I hope sees the light of day very soon – I still tense up and dread that first one at least a little bit.

As much as you tell yourself you don’t care about rejection, you do. It always stings a little, and when someone is notably rude, you always carry some of it with you. It’s impossible not to. That’s why unless someone gives me a super unignorable reason, I tend to go out of my way to be polite to those who are just doing their jobs. I know how it feels to be on the receiving end of surprising vitriol, having done basically nothing to earn it.

That’s not to say I’m a pushover and sign every petition, buy every service, or participate in every survey. Far from it. But I’m cordial, I’m polite, and I’m respectful to the reality that some jobs require some imposition. It’s easy to say no and not be a complete dick about it. Trust me, the people accosting you expect it.

But what we could all do without is the needless hostility. So the next time someone cold calls your house or stops you on the 16th Street Mall, save your Pete Holmes routine, and just be polite.

And if that seems unreasonable, sign up for a campaign you believe in and make some calls to people you’ve never met. You might change your mind.

Filed Under: Deft Touch Tagged With: Coaltion Building, Cold calls, Deft Communications, Denver PR, Marketing, Public Relations

Digital Memory

September 3, 2015 by Jon Leave a Comment

A few mornings ago as I finished feeding my 10 month-old daughter, I had The Today Show on in the background. A girl-pop group I’d never heard of called Little Mix performed, and offered fun, dancey, cotton candy jams to the adoring group of adolescent girls in the audience who nodded along enthusiastically. None of this is exactly news, and before you completely tune out of this post, I promise I have a point.

Little Mix on The Today Show. Image from Demotix.com
Little Mix on The Today Show. Image from Demotix.com

The thing that struck me watching them perform was how the live audience was watching them. So many of the audience members weren’t looking directly at Little Mix as they jumped and danced and sang onstage, they looked at Little Mix through the small screen of their phone capturing and saving the moment in their personal digital files forever (presumably – although how long any individual digital files lives is anyone’s guess), a small, individual version of a performance seen by millions of people.

Here is but a small sample of the phone barrage. Photo taken from Perrie Edwards' Zimbio page.
Here is but a small sample of the phone barrage. Photo taken from Perrie Edwards’ Zimbio page.

I understand the impulse, but my question is: Is this actually a good thing?

As I write this post, I have more than 2,000 photos saved on this very hard drive. After taking a quick digital stroll through them, many of these photos I haven’t looked at in years, and, to be perfectly honest, many of them suck quality-wise. What I am saving them for? What will I do with them? I can’t delete them because the thought of doing that makes me want to have a panic attack. These are my memories. I can’t just cast them aside. How cold-hearted would I have to be to discard MEMORIES???? [clutches pearls]

But to get philosophical for a moment, if I never look at these photos, what’s the point in having them? Do they even exist in a practical sense if I never look at them? Are my memories more or less important with the existence of these photos I never look at? And am I more inclined to discard a memory if all I have to remember is that I took a photo of it, and it exists somewhere in the bottomless pit of my hard drive?

I don’t have answers to any of these questions, but what I do know to be objectively true is that those girls in the audience recording Little Mix while watching them perform outside 30 Rock are not enjoying their performance to the fullest the first time, which is the best time. They’re staring at them on a little screen and not absorbing the show in all its glory with their very own eyes.

If they’re hoping to keep their very own little version of the performance for all-time, fine. Again, I get it. But have you ever re-watched video you’ve taken of a live music performance on your phone? I can pretty much guarantee you it’s not even a close facsimile of what the experience was like live and in person. It’s removed, tiny, and antiseptic. The sound quality sucks, and the video is nothing like you remember it looking. Honestly, re-watching a concert video you took yourself is incredibly dispiriting.

By contrast, I can recall with incredible clarity the last time I saw Strung Out (one of my favorite bands) perform their first two albums in their entirety. I remember where I stood in the Summit Music Hall, I remember how lead singer Jason Cruz looked as the sweat cascaded off him and soaked his black shirt and tight black pants, and I remember very vividly putting my arm around the dude next to me (someone I’d never met, and haven’t seen since) and singing our faces off as our favorite band tore the house down. The lucidity of this memory is stronger than even the best HD camera used by the best photojournalist in the entire world.

And yet I can’t always help myself, and find myself struck by the desire to capture, catalog, and preserve forever. This is just how we live now. It’s a point that’s been made before, and one that was probably best captured in the Sports Illustrated cover photo of American Pharaoh winning the Triple Crown. Look at everyone trying to capture the moment on their own little device to preserve for eternity.

Click photo for original story on SI.com
Click photo for original story on SI.com

As someone who partially makes his living in the digital space, part of me hesitates even publishing this essay because the central thesis here could be read as articulating the pointlessness of digital artifacts and the advocacy of living in the moment, not in the endless void of cyberspace and digital storage. As a content provider, professional obligation requires me to want you to keep staring at your phone.

But simply as a member of the world, I want you to pick your head up and experience the world as it happens, not through a substandard-to-your-magical-and-endlessly-capable-brain intermediary. You are your own best capturer, cataloger, and preserver. And I’m certain you don’t need ME to explain this to you, but a gentle reminder never hurt anyone.

I don’t think we give ourselves enough credit. And since thanks to smartphones life is an open book test, we don’t have to give ourselves enough credit. It’s easier to check the box and store everything in the magical pocket device. Hey, at least I know it’s there. I’ve got my digital memory all shored up.

But your real memory trumps your digital memory every time. I’m trying to learn to trust mine more. Will you?

Filed Under: Culture, Deft Touch

Ghostwriting

June 25, 2015 by Jon Leave a Comment

If you’re not subscribed to Next Draft by Dave Pell, you ought to be. Phil Bronstein, Chair of the Center for Investigative Reporting, says of Next Draft “Think of Dave Pell as the Internet’s managing editor. The NYT meets SNL. Smart, funny, essential.”

He’s right. Pell manages to distill the ceaseless whirring cacophony of news stories down to a succinct 10 item list that’s a mix of irreverent, vital and engaging. As someone required to be up on my shit at all times, a well-curated news digest compiled by a non-robot is invaluable.

In the June 22 edition, Pell linked to a trend piece in the New York Times about toast ghostwriters. Yep, you can now contract out your Best Man or Maid of Honor speech to a professional who will help you articulate all those feelings about your best friend, your sister, your brother or whoever that you can’t find the words for despite loving them to death.

Ghostwriting, Denver PR, Deft Communications
One of the greatest toasts of all time for all the wrong reasons.

Understandably, a lot of people don’t like to admit to using this ghostwriting service. According to one of the subjects in the story, “Some people call us and say, ‘I don’t want people to know that I’m using you.’” I suppose I can relate to that impulse, since, at its most base, it feels like you’re basically outsourcing your feelings, which seems crass and horrible. That’s certainly not the only way to look at it, as evidenced by one of the story’s subjects.

“You don’t sew your own dress,” she said. “You don’t bake your own cake. But those things are considered O.K. to ask for help with because they’re less personal. For some reason, speaking has always been something you’re not supposed to ask assistance for, even though it makes it better.”

I’m a professional writer, and I’ve ghostwritten speeches, op-eds, prepared remarks, press release quotes and simple emails. It’s true. One of my executive clients grew to trust me to the point where any email he sent that was for his entire regional staff came from me.

That’s called trust, and that’s why there should be no shame in hiring a ghostwriter. I believe it’s a fallacy that we know ourselves better than anyone else does. There’s a theoretical construct called the Johari Window, which you can see below.

Ghostwriting, Denver PR, Deft Communications

By far and away my favorite quadrant in the Johari Window is the top right, labeled “Blind Spot.” In this quadrant are things known to others, but not known to you. Have you ever had someone tell you something about yourself that’s at first flabbergasting (perhaps your immediate impulse is to get offended), but after you consider it, it’s incredibly insightful? That’s one of my favorite things in the world, and something you could never discover by yourself.

That’s what a good ghostwriter can do for you. By asking you questions, probing deeply into your relationship with whatever it is you want to write about, and recontextualizing things for you, your insights become fresher and your feelings cast anew. Writing is a gift, and we’re not all blessed with the same ones.

I can’t fix your car, I can’t play you a tune on the guitar and I can’t tell you what the stock market is going to do tomorrow. But I can write you a killer wedding toast, a dynamite keynote address, or a brief but punchy email to your employees.

There’s no shame in hiring a good ghostwriter. And, according to that New York Times piece linked above, “Ghosts, it seems, have invaded our parties, and they appear to be here to stay.”

Filed Under: Deft Touch Tagged With: Deft Communications, Denver PR, Ghostwriting, Wedding Toasts

Professional Communication Class

May 26, 2015 by Kristin 1 Comment

Last Wednesday Jon and I were invited to be guest lecturers at Colorado State University’s Professional Communication class. We were asked to speak about what we thought was important to know about the professional world, what we wished we knew, any mistakes we made and anything that surprised us about the professional world.

Kristin presenting to the Professional Communication class at Colorado State University.
Kristin presenting to the Professional Communication class at Colorado State University.

Before we delved into our biographical histories (which are quite varied and filled with interesting and weird digressions), we first looked at the syllabus sent to us by the instructor, who was an old friend of ours from graduate school, and we noted that the day’s lecture topic was professional presentations. Having an entire blog series about the topic (the next one goes up this week!), we thought it prudent to share our insights to the class about professional presentations.

We considered going up there and winging it – I mean, we’re professionals, we’re busy enough as it is, and these are college kids, how would they even know the difference? – but we quickly came to our senses and put together a PowerPoint and an outline of talking points. This became a lesson unto itself.

One of the best things you can do when you approach a presentation – any presentation – is to prepare for it. Treat every opportunity no matter the audience, how big, how small, above you in the corporate hierarchy or below, with the same careful consideration, and you’ll generally acquit yourself well. We need to practice what we preach, and that’s why we treated this audience of college kids with the same level of importance as we would a potential client.

Did we reach them? Who knows. College kids are notoriously hard to read in a classroom setting, but the important thing is that the trick to giving good professional presentations is the same trick to succeeding at pretty much everything else.

Work hard, prepare as much as possible, and give your best effort no matter the circumstances. Show up for your audience. Show up for your clients. Show up for yourself.

Interested in having us speak to your college class? Get in touch with us through the Contact Form on our website. We’re happy to talk about anything communications related you’d like. Just click that link.

Filed Under: Deft Touch, Speaking Opportunities Tagged With: Colorado State University, Deft Communications, Professional Communication Class

Productive VS Busy

May 8, 2015 by Kristin Leave a Comment

I have a coffee mug that reads, “Are you productive or just being busy?” I’ve adopted this as my work philosophy, and it should be the mantra of all self-employed people.

Productive VS Busy

When you work for yourself – especially at the beginning – it can be tough to gauge how successful a day, a week, or even a couple week stretch is. You’re basically accountable only to yourself, and since your days aren’t spent grinding out a clock that forces you to be there no matter how productive you are, the question of productive vs busy becomes that much more vital.

Since I’ve had a long head start on Jon, who is new to working for himself, it’s funny to listen to him try and figure out how productive a day he has had. The other day he recounted how he had taken two meetings with prospective clients, advanced a proposal on another, set up a meeting to gain resolution on a different outstanding proposal, set up the billing for Google apps, posted a blog entry, edited a podcast episode, and set up the PIN for the company debit card. This was in addition to emptying the dishwasher at home, feeding our daughter twice, and paying the health care premium.

It was only after listing off that day’s accomplishments that he realized just how much he’d achieved. I asked him, “If you’d gotten that much done in your old corporate gig, would that have been a productive day?” He said, “If I had gotten that much done in corporate, that would have been like a ticker tape parade day.”

That’s why I like having my mug with the reminder on it. It can be easy to get bogged down in the rote tasks that seem to hijack our day right from the get go. Whenever it feels like this might be happening, I look down at my coffee mug and try to re-focus. Having worked a handful of corporate jobs myself, I remember when my days seemed to be very busy, but not terribly productive. I expended a ton of effort, but what did I have to show for it?

When you’re on your own, it’s all the more important to make sure you’ve got something to show for your time spent. This mindset also informs our approach with every one of our clients. We don’t want to be the consultant you spend a lot of time with in meetings, which, if you’re billing by the hour, can be very lucrative for a consultant. We want to be the ones enhancing your bottom line, not detracting from it. We want to deliver products to you, not eat up your time.

In short, we want to be productive for you, not just busy.

Filed Under: Deft Touch Tagged With: Consulting, Deft Communications, Productive VS Busy, Self Employment Tips

Tennis

April 8, 2015 by Jon Leave a Comment

One of my mentors was Jeff Julin, President of MGA Communications. He imparted on me wisdom that I use to this day, which guides much of my thinking when it comes to all manner of communications.

When he conducted media trainings, he likened interviews to games of tennis. A question asked is analogous to your opponent hitting the ball to a part of the court to which they want you to run. Granted, interviews shouldn’t be viewed as adversarial, and the word “opponent” is imprecise, but bear with me.

Once the question is asked, it’s then your job to run to that part of the court and receive the ball, or, in the context of an interview, answer the question. While it’s imperative to answer the question (lest you look like this), you, as the interviewee, are then presented with an opportunity. You don’t have to hit the ball back to the interviewer directly. Doing so would be an opportunity wasted.

Once you’ve answered the question, you can steer the conversation where you want it to go. To continue this extended metaphor, you can hit the ball back to anyplace on the court you wish. It’s then incumbent upon your opponent to respond accordingly. Of course, then they have an opportunity, and so on. The conversation continues to unfold in this manner until it reaches its natural conclusion.

In an interview, we don’t always know what questions are going to be asked or how they’re going to be phrased. No one can predict this with 100% accuracy. What matters is how we react to the questions that are asked, and how we achieve whatever positive outcome we desire. We do this by reacting nimbly and confidently, but also by asserting control and seizing opportunities when they arise.

This is the philosophy of our business, and why we fancy ourselves Deft. Tennis players are swift, resourceful and improvisational. They’ve honed these skills through years of practice.

So have we. We quickly assess the situation, respond appropriately, then look for opportunity. Whether this is in an interview, or in planning strategically for the next growth phase of your business, it’s the approach we bring to every project we undertake, big or small. Good communications tactics are only worth doing if they’re serving and enhancing your core business needs.

We’re nimble. We’re savvy. We’re Deft.

And we look forward to working with you.

Filed Under: Deft Touch

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